Return and Refund Policy

At Jayhoun, your satisfaction is our priority. If something’s not quite right, we’re here to make it right.

📦 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused, with original tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

🧾 How to Start a Return

To begin your return, please contact us at jayhoun.flow@gmail.com

⚠️ Important:
Returns must be approved first. Unauthorized returns may result in package loss and are not eligible for a refund.

If your return is accepted, we’ll provide:

  • A return shipping label
  • Step-by-step instructions on where and how to send your item

Please do not send items back without contacting us first — unapproved returns will not be accepted.

🛠 Damages or Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards (non-refundable)

If you're unsure whether your item qualifies, feel free to reach out to us.

🔄 Exchanges

Need a different size, color, or product?
The fastest way is to return the item you have and, once approved, place a new order for the desired item.

🇪🇺 European Union Customers

If your order is shipped to the European Union, you’re entitled to a 14-day cooling-off period.
You may cancel or return your order within 14 days — for any reason — as long as the item is in its original, unused condition with tags and packaging.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to post the refund.
  • If 15 business days have passed since your return was approved and you haven’t received your refund, contact us at Jayhoun.flow@gmail.com

Jayhoun — Where confidence flows and satisfaction follows.
Thank you for shopping with us 💙