Preguntas frecuentes

1. How long does shipping take?

• Usually it will take about 3-12 days, but actual delivery time may vary depending on the country, customs and other factors.

2. How can I track my order?

• Once your order ships, we upload tracking information as soon as possible.
• You can check your tracking status anytime on our Track Your Order page by entering your order number.

3. What is your return policy?

• We accept returns within 30 days of delivery.
• Items must be unused, in original condition, and with all packaging intact.
• Please contact our customer support for return instructions.

4. How do I initiate a return?

• Email our support team at jayhoun.flow@gmail.com with your order number and reason for return.
• We will guide you through the return process.

5. Do you offer refunds or exchanges?

• Refunds will be processed after we receive and inspect the returned item.
• Exchanges can be requested based on product availability. Contact us for details.

6. Do you ship internationally?

• Yes! We ship to most countries worldwide.
• Shipping times may vary between 3 to 12 business days depending on country, customs and other factors for international orders.

7. Are there any shipping fees?

• Nope! 🎉 We offer FREE shipping on all orders—no matter where you are.
  There are no hidden fees at checkout—just shop and enjoy fast, free delivery!

8. Can I change or cancel my order?

• Orders are processed quickly, but please contact us immediately at jayhoun.flow@gmail.com if you need to change or cancel your order.
• We cannot guarantee changes after the order has been processed.

9. What payment methods do you accept?

• We accept all major credit and debit cards, as well as PayPal.

10. Is shopping on Jayhoun safe?

• Absolutely! Jayhoun is powered by Shopify, which uses advanced encryption and secure checkout systems to keep your personal and payment information safe. Your privacy and security are always our top priority.